Employee satisfaction is far too essential to be assessed only once per year, according to Frog portfolio company, Winningtemp – the leading AI-based employee engagement software platform, which was recently named Sweden’s “SaaS Rocket of the Year 2021” at the Breakit SaaS Summit. Speaking on the Kundeserviceavisen podcast, Winningtemp’s Sales Manager, Philip Jeppson, said that measuring employee satisfaction annually is “a bit like taking the bathing temperature in January to decide whether to bathe in August”.
Jepsson explains, “To succeed in building well-functioning teams with high employee satisfaction that deliver good service to satisfied customers, you must monitor employee satisfaction in real-time. This is the only way to discover that satisfaction develops in the wrong direction early enough, so that you can implement the right measures at the right time, and before it has become a major problem.”
According to researchers at the University of Gothenburg, there are nine main factors that affect whether an employee is satisfied at work or not – These include:
- Meaningfulness
- Autono
- Participation
- Team spirit
- Personal development
- Job satisfaction
- Work situation
- Leadership
- Commitment
Jepsson advocates that, through measuring these factors effectively and continuously, you gain fact-based insights on the most important drivers for employee satisfaction, rather than relying on ‘gut feel’. This provides the opportunity to address any challenges immediately.
To hear more insights from Jepsson, listen to the podcast episode How to Create Successful Customer Service Teams? with Bjarte Lysand here.
