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Genasys co-CEO discusses the fundamental questions for insurance startups in an evolving technology ecosystem

Jens Düing

Jens Düing
Senior Partner

Andre Symes, Co-CEO of Genasys (a Frog Capital portfolio company), recently spoke to Insurance Post in a Q&A session to highlight how start-ups are using evolving technologies to help pivot their business at pace.

When asked about what questions insurance businesses should ask before they begin scoping and acquiring technology, Symes gives insights to how insurance businesses have changed in recent times with the Covid pandemic and explains the “budget is still a factor in their decision-making process. But with the groundswell of change from monolithic platforms to ecosystem platforms, the total cost accounting or total cost of ownership are no longer the biggest considerations.”

Symes goes onto explain how efficiencies and customer experiences can be improved with new technology, “they should be using technology and automation to drive efficiency in the mundane, repeatable, and non-customer-facing aspects of their business and then refocusing the human touch on customer interactions. That is where they would find the balance.”

The Genasys team are passionate about offering high quality insurance solutions to customers, within their budget and are always looking to grow their ecosystem with a bigger “technology menu” that they hope to offer and are excited for what the future holds as they head into 2022. 

You can read the full Q&A post here.


About the author

Jens Düing

Jens Düing
Senior Partner

Jens joined Frog in 2012 and became a Partner in 2016. Active across all Frog’s investment themes, he has a particular focus on investment opportunities in German-speaking Europe and BeNeLux.

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