With now over 450 clients, 150 people and operations in Europe, US and ANZ, Health & Safety SaaS leader, EVOTIX, has a customer success approach that is having to cope with 24 hour coverage and rapid growth having achieved 40% CAGR for five years.
In this interview, Kimberly talks about forming, storming and norming multi-disciplinary customer success squads that have broken down silos and delivered a step change in innovation and customer responsiveness. Coming to Customer Success through a career in HR & Talent has brought her a fresh and different perspective from customer success experts, one focused on a combination of fast time to value, clear processes, the principles of coaching and the use of excellent tools.
